FAQ
We have tried to answer as many of your questions about your holiday booking below, however should you require any further information please let us know and we will do our best to help
Arriving
You may arrive at your property anytime after 3pm. When you book you will be told how to acquire the keys and the address of the property. If you arrive early and would like to leave your bags somewhere this may be possible, please speak to us about this when booking. Please vacate the property by 10am on the day of departure.
Information pack
There is an information pack at most of the properties which provides local information and instructions for equipment in the house, emergency telephone numbers and contact numbers, waste collection details, information on local attractions and transport.
Area/ property protection
Please respect the property and local area you are staying in, do not litter, waste energy or water, and take every effort to guard against fire and damage. Please also be conscientious to the neighbours and local people, especially in regards to noise.
Parking
Some houses have private parking, or free road parking, some will require you to find parking nearby, please check the specific house details. We will be able to advise you as to where it is best to park. However parking cannot be guaranteed and we accept no responsibility for vehicles left.
Cleaning
Unless stated in the individual property details, cleaning will be at no extra charge, unless deep cleaning is required after your stay. Please leave the property as you found it.
Rubbish and Recycling
Please separate landfill and recycling into the bins and r bags provided. These will be collected weekly, see information pack for details.
Sleeping arrangement
Property descriptions give the ideal number of guests, it may also advise a plus or extras- this indicates that extra guests could be accommodated through arrangement- e.g. on a sofa bed. Under no circumstances must the maximum number of guests be exceeded, you must specify how many guests there will be when booking, and if you wish to change this after booking please speak to us before you arrive.
Linen & Towels
Bed linen and bath towels are included free of charge. Beach towels are not provided.
Fuel and water
These will be provided at no extra charge and information will be provided at each property regarding this, for example the availability of hot water. Please do not change the settings on any of the services. If you are experiencing difficulties please contact us.
Deposits
A deposit of 30% of the total charge is required upon booking to reserve the property. There will be no deposit taken on arrival at the property however you pay a Damage Waiver when booking.
Facilities
Please see individual property details for facilities provided, and see inventory for a list of what is generally provided.
Pets
Some properties accommodate pets and this will be made clear under the individual property details. You cannot leave your dog unattended in the property. Do not let your dog upstairs or on the furniture and make sure you clear up any mess from the garden.
Special requirements
If you have any special requirements, such as disabled or elderly guests or children please advise us when booking and we will advise you accordingly as to which properties would be suitable and if there is anything we can do to make their stay easier.
Safety
Upon your arrival please familiarise yourself with the exits and location and operating procedures of any fire extinguishers or blankets. Keep pets and children away from balconies, stairs, water features and open fires make sure they are supervised at all times, make sure fires are fully extinguished before leaving the property or going to sleep. Instruction manuals are provided at each property for appliances, please read before use and advise us immediately if anything is broken or you are experiencing difficulty. Please tell us about all breakages.
All gas appliances must be installed and maintained by a CORGI registered engineer and certificates are available to view on request. If something appears broken please notify us immediately. Please ensure all gas cookers and fires are switched off after use and when you go to sleep.
Smoking
Smoking is not allowed at any of the properties.
Complaints
If you have any complaints please contact us or the owner straight away. Do not wait until you get home otherwise we cannot be given the chance to rectify any issues. Once we are aware of a problem we will do our best to help.